Shipping policy
Shipping Information
Thank you for choosing FORMENTARE.
We specialize in fun outdoor toys and beach games for children. Every order is carefully prepared and dispatched through our international logistics partners to ensure safe and reliable delivery.
Order Processing
- Orders are processed within 1–3 business days after payment confirmation.
- During holidays or periods of exceptionally high demand, processing may require additional time.
- Customers receive a confirmation email once the order has been shipped.
Estimated Delivery
Typical delivery times are:
- Italy: 5–10 business days
- Europe: 6–12 business days
- International: 7–15 business days
Actual delivery may vary depending on customs procedures, local carriers, weather conditions, or seasonal demand.
Order Tracking
Every shipped order includes a tracking number.
Tracking details are automatically added to the Order Status section of our store as soon as the shipment is collected by the carrier. Tracking information may require 24–72 hours to become active.
Shipping Costs
Shipping fees are calculated during checkout based on the destination and selected shipping method.
Occasionally we may offer promotional free shipping events.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
FORMENTARE is not responsible for delays or additional costs resulting from incorrect or incomplete addresses.
Lost or Delayed Packages
If your package has not arrived within the expected timeframe, please contact us.
Our support team will work directly with the carrier to investigate the shipment and provide an appropriate solution whenever possible.
Damaged Deliveries
If your package arrives visibly damaged, please contact us within 48 hours of delivery and include clear photographs of both the packaging and the product.
Contact
FORMENTARE
Email: formentare@outlook.it
Phone: +39 3290631230
Address: Via Paolo Amato 13, 90138 Palermo (PA), Italy